Support
How challenges work
Pick a challenge and add Spark to the pot to join. Hit the daily step goal every day. Miss a day and you're out, and your Spark stays in the pot. Everyone who finishes splits the whole pot. Your first challenge is a free 3-day Spark Starter.
My steps aren't showing up
- Steps come from Apple Health and can take a few minutes to arrive. Opening the Health app, or wearing your Apple Watch, can speed this up.
- Each day stays open until noon the next day, so steps that sync late still count.
- If nothing arrives, check that Apple Health access is on (below).
Turning on Apple Health access
Open Settings, then Health, then Data Access & Devices, then Ignite Streak, and turn on Steps.
I missed a day
Once per challenge, you have 24 hours after a missed day to buy back in by adding your stake to the pot again. You can't buy back in on the final day. With Ignite+, your first missed day in each challenge is covered automatically by a grace day.
Ignite+ and billing
- To manage or cancel, open Settings, tap your name, then Subscriptions.
- Apple handles all payments and refunds. To request a refund, visit Report a Problem.
Deleting your account
In the app, go to Settings, then Delete Account. If you can't get into the app, email support@ignitestreak.com from the address on your account and we'll delete it within 30 days. See the Privacy Policy for details.